Returns policy

We hope you and your dog love your Cofa Bed. If something isn’t right, here’s how returns work.

Changed your mind? Return within 14 days

You can request a return for any reason within 14 days of the day you receive your order. This is your legal right to cancel an online order. Tell us within that time by getting in touch with your order number, then send the item back within 14 days of telling us.

• We’ll refund the price you paid and the standard delivery charge.
• You pay the cost of sending the item back.
• Please return it in its original packaging where you can. You can unpack and assemble the bed to check it, as you would in a shop. If it’s been used or damaged beyond that, we may reduce the refund to reflect the loss in value.

Up to 30 days: our extended returns

After the first 14 days, we’ll still accept a return up to 30 days after delivery, if:

• the item is unused and in the condition you received it;
• it’s in its original packaging, with all parts and instructions; and
• you include your order number.

For returns in this extended period, the original delivery charge isn’t refunded, you pay for the return, and if the item has been opened we deduct a 20% restocking fee to cover inspection and repacking.

Faulty or wrong item

If your item is faulty, damaged on arrival or not what you ordered, get in touch with your order number and photos. We’ll arrange a replacement or a full refund, including all delivery costs, as your legal rights allow.

Refunds

Once we’ve received and checked your return, we’ll let you know and refund you to your original payment method within 14 days. Your bank or card provider may take a few more days to show it.

Questions?

If you’re not sure whether your item can be returned, get in touch.