FAQ

Answers to the questions we’re asked most. If yours isn’t here, get in touch.

Beds: Express 48-hour delivery, counted Monday to Friday, from the day your order is processed. Orders placed by 5pm, Monday to Friday, are processed the same day.

Replacement parts: tracked delivery in 3–5 working days.

The Scottish Highlands and islands, Northern Ireland, the Isle of Wight and the Isles of Scilly can take a little longer. Prices are on our Delivery page.

UK addresses only. We can’t deliver to the Channel Islands, the Isle of Man or outside the UK from our website, but get in touch and we’ll see what we can do.

If your order hasn’t arrived within the times above, get in touch with your order number. We’ll chase the courier straight away and keep you updated. Most late parcels turn up within a couple of days. If the courier confirms your parcel is lost, we’ll send a replacement or give you a full refund.

Every Cofa Bed comes with our lifetime chew-proof guarantee: if your dog chews the frame or platform so the bed can’t be used, we’ll replace the damaged part free of charge. Read the full guarantee.

Yes. The platform is waterproof PVC on an aluminium frame. Small spills collect in the middle of the platform, where the PVC has a little natural give, rather than going through to your floor. A very large spill can run off the edges.

For everyday cleaning, a multi-purpose disinfectant spray and a paper towel is enough. For bigger messes, use a clean, disinfected mop. If your bed lives outside, or your dog is particularly messy, you can hose it down. The platform is very tough, but there’s no need for a pressure washer.

Yes, it’s made to be used outdoors. Like any metal, the zinc alloy corners can dull over time outside; a metal polish brings them back. Spare parts are available if you ever want to refresh a bed.

Our size finder recommends a size from your dog’s breed or measurements and how they sleep, and shows each bed’s outer size and sleeping area.

Yes. You can request a return within 14 days of delivery for any reason, and we accept returns of unused beds for up to 30 days. Read our returns policy.

No. Our prices are the same for every order, however many beds you buy. We do run occasional sales, and any sale price is shown on the product page.

Not yet, but it’s something we’re working towards. If you’re a retailer and would like to hear when it’s available, get in touch.