The Cofa Bed Warranty

Our guarantee is a promise to you that “The Cofa Bed” frame and PVC platform are chew proof. We are so confident in its chew proof properties that we offer a lifetime warranty!

If your dog manages to chew any part of the bed frame or PVC platform so that it is no longer in a useable condition, we will replace the damaged parts free of charge.

Please note: Damage to the PVC platform caused by any means other than chewing (i.e. digging) is not covered by the warranty. In the extremely unlikely event that your dog is able to damage the PVC by means other than chewing, we can provide replacement parts at cost price.

Warranty claims are limited to one free replacement per part per bed and are only available on full bed purchases and not individual replacement parts purchased.

Please note that cosmetic damage is not covered by the warranty.

To submit a warranty claim, please provide photographic evidence via email to We will assess and process your claim, in good faith, within 5 business days.

Claim Process

A typical claim process will go through the following steps:

  • Claim is submitted via email to including photographic evidence. Assessment begins.
  • Within 5 business days you will receive a decision regarding your claim which will result in one of the following:
    • Claim Accepted
    • Claim Denied
    • Further information required
  • If your claim is accepted, a replacement part will be dispatched within 2 business days. Postage costs for the delivery of the replacement part are covered by us.
  • If your claim is denied, you will be notified via email. Denied claims decisions are final, there is no appeal process. You will recieve an email containing a link with the option to purchase a replacement part at cost price + postage.
  • If further information is required, you will be notified via email. You will be required to return the damaged part back to us for assessment. Postage costs for the return the damaged part are to be covered by the customer. You will recieve a final Accepted or Denied decision within a further 5 business days.